Confirm the right appointment
Choose the service, specialist or location that matches your needs. If you are not sure where to start, contact Case and the team can route you.
New Patients
Your first visit to Case, made simpler.
Use this guide to plan your first appointment at Case Clinic or Case Hospital, know what to bring and understand what happens when you arrive.
Before your visit
A little preparation helps your care team focus on what matters.
Bring useful health information
Bring identification, current medicines, previous test results, referral notes and any information your clinician should know about allergies or ongoing conditions.
Prepare insurance details
If you plan to use medical insurance, bring your membership details and any approval or referral information required by your insurer.
When you arrive
What to expect at Case.
Start at reception. The team will confirm your details, direct you to the appropriate service and explain any registration, insurance or payment steps that apply to your visit.
- Arrive with enough time to complete registration before your consultation.
- Tell the team about urgent symptoms, mobility needs or other support you may need.
- Ask questions during your consultation and make sure you understand medications, tests, referrals and follow-up instructions.
Bring with youIdentification or passportInsurance or payment informationCurrent medication listReferral notes or previous resultsQuestions you want to ask your clinician
Patient Information Guide
During your stay at Case Hospital.
These practical guidelines help patients and visitors know what to expect during a hospital stay.
Food & Beverage
You will have access to Room Service and can order your meals accordingly. Friends and family may also visit our Café on the ground floor to enjoy our cuisine.
Housekeeping
Our Housekeeping team will visit regularly to ensure that your room is kept clean and comfortable.
Entertainment
Enjoy a rapid internet connection via Wi-Fi and access to a wide variety of TV channels. Your well-being, quality of care, and safety are our priorities. If you experience any issues, kindly inform a member of staff and we will resolve them promptly.
Nutrition & Allergies
Please inform your doctors and nurses about any dietary requirements, restrictions, or allergies.
Mobile Phone
The use of mobile phones should be restricted or kept on silent mode. Don’t forget to bring your charger.
Smoking
Smoking is strictly prohibited inside the hospital and anywhere on our premises.
Parking
Visitors may park in the designated parking bays. Disabled bays are reserved for individuals with special needs, and a clear disability badge must be displayed. Please refrain from parking in spaces reserved for ambulances or staff members.
Valuables
Despite our best efforts, unforeseen circumstances may occur. The hospital cannot be held responsible for loss or damage to personal belongings. Please avoid bringing valuables.
Medication
Double-check any regular medication you are taking and inform your doctor or nurses during your stay.
Noise Level
Kindly respect the noise level within the hospital premises. If you’d like to listen to music, please use headphones. Avoid shouting or screaming as it may disturb other patients.
Need help before you come?