PrudentialInsurance at Case
Use your medical insurance at Case.
Case Hospital and Case Clinic welcome patients using a range of medical insurance arrangements. Your exact benefits, limits, referrals and approvals depend on your insurer and plan, so the reception and insurance teams will confirm what applies to your visit.
Accepted insurance
Use your cover at Case.
Case works with a range of medical insurers and corporate arrangements. Coverage can differ by policy, location and service, so the reception or insurance team will confirm eligibility, referral requirements, co-payments and pre-authorisation before treatment when needed.
Medical insurance & assistanceConfirm your exact policy benefits before treatment.
Prudential
AAR Healthcare
Sanlam
Minet
Cigna Healthcare
Old Mutual
GA Insurance Uganda
Case MedInsurance
Jubilee Insurance
Britam
APA Insurance
Liberty
Bupa
Henner
New Sudan Insurance (NESICO)
CIC Insurance
ICEA LionCorporate & partner arrangementsEligibility depends on the arrangement attached to your organisation.
UCCA
PwC
ERA Group
Davis & Shirtliff
Myriad
National Water / NWSC
Next Media
Uganda Civil Aviation AuthorityNot sure whether your plan is accepted?Call Case before your visit and we can help you confirm the right location and next step.Call +256 701 250 362 →
Coverage by location
Accepted insurance can vary by Case facility.
What to expect
How to use insurance at Case.
At reception, patients are registered on a first come-first served basis unless the visit is an emergency. The steps below explain the standard patient journey described by Case.
Register at reception
If you are a new patient, the reception team records the relevant patient details. Every patient receives a unique identification number that can be used to retrieve their information on repeat visits.
Complete the insurance claim form
Insurance patients complete a medical insurance claim form. Repeat patients using insurance complete a claim form again for the new visit.
Confirm cover and next steps
The team checks the applicable insurance process for the visit. Your plan may require authorisation, referral documentation, limits or other conditions before particular services are provided.
Follow the patient guide
Patients are asked to wait for the patient guide’s advice on the next step. Cash patients pay the applicable consultation fee, which can differ depending on the doctor being seen.
Case MedCare
Case’s own medical insurance is a separate product.
Case MedCare Insurance handles prepaid policies or premiums paid annually and covers inpatient and outpatient care. It is independent from Case Hospital, which manages patients whether they are prepaid or not. Case MedCare provides both personal and corporate medical cover.
Personal coverIndividual PlansExplore Case MedCare cover designed for an individual member.Explore plans →Household coverFamily PlansExplore cover for families and dependants.Explore plans →Employer coverCorporate PlansMedical cover options for organisations and teams.Explore plans →Older adultsSenior PlansExplore Case MedCare options for older members.Explore plans →
Looking for the Case Med Insurance provider network?
Visit Case Med Insurance ↗Insurance questions
Speak with the Case MedCare team.
CASE MedCare has staff available to answer questions about medical insurance and cover.